For us, every client is important. That’s why our Highest priority is to offer you superior service in all aspects of your stay.
- A) for Data processing is responsible for:
Company: Lulic Commerce d.o.o.
Head Office: Crikvenica, M. Styskalove 5
The Data protection commissioner is available E-mail: email@example.com
If we use external service providers to Processing of your personal data, we are talking about processing (personal data) by order. In that case, we are responsible for the protection of your personal data. When processing Of your personal data, we may use non-EU service providers. It will only be done if there is a European Commission decision for that third country Suitability or if we have contracted adequate guarantees with the service provider or Compliance with the mandatory personal data protection rules.
‘ Personal data ‘ shall be deemed to be all information Collected and stored in a form that allows you to be personally identified, directly (e.g. by name) or indirectly (e.g. the number of Phone) as a natural person. Before you deliver this information to us, We recommend that you read this document describing our guidelines for Protection of clients ‘ privacy.
We may use your personal information (in “OLYMPICS”) for marketing purposes. If so required by applicable law, you will be asked to give explicit prior consent to receive such Marketing materials.
If you access and use our site (which Includes: inspection, transmission, storage in cache (“caches”) or Saving this site or any service, function, material or content On it), it means that you have read and accepted all the conditions Using. If you do not agree to the terms, you may not use this site in any purpose.
- Your rights
(a)The right to rectification:
If we process your personal data that is incomplete Inaccurate, you may request that we correct them or Refuel.
b)right to Erasure:
You can ask us to delete your personal Data if we have processed them illegally or this processing constitutes Disproportionately interference with your protected interests. Please consider that There are reasons that prevent immediate deletion, for example by legally obligations.
c)The right to be able to transfer data:
You can ask us to provide you with the information you For archiving purposes are provided in a structured form, in the usual Machine-readable format.
D)right of Access:
You can obtain confirmation from us whether your Personal data, and where such personal data are processed, access to that data and The following information: information on the purpose of the processing, categories of personal data Concerned, the recipients or categories of recipients to whom the personal disclosed or disclosed to them, the expected period of time in which the data Personal data will be stored or the criteria used to determine that Period, the existence of your rights as referred to in this policy point, The existence of automated decision-making, including profiling, and on the Information on the logic of processing, the relevance and the envisaged consequences of Safeguards where personal data are transferred to third countries or to international Organization.
e)right to restriction of processing:
You can ask us to restrict the processing of your Data:
If you dispute the accuracy of the data during the period we Allows you to check the accuracy of these data
If the data processing was unlawful but you refuse to Delete and instead ask for data usage restriction
If our data is no longer needed for the intended purposes, But are still needed to achieve legal requirements or
If you have filed an objection to the distribution of Data
f)The right to object:
If we distribute your data for execution of tasks Public interest or the tasks of the public authorities, or when processing To our legitimate interests, you may object against such a Data processing If there is an interest in protecting your data.
- g) Right To appeal:
If you are of the opinion that we are processing your Violations of the Croatian or European data protection rules, we ask that the Contact us to clarify possible questions. You are certainly entitled Complaint to the Croatian Data Protection Agency, namely in the case of Changes to the applicable regulations to another body that will assume its competence, May 25th, 2018. And the supervisory authority within the EU.
- H Exercise of Rights:
If you wish to exercise any of these rights, please US using our contact information from the introductory provisions of this policy.
- i) Confirmation Identity:
In case of doubt, we may request additional information To verify your identity. This serves To protect your rights and your private sphere.
- J Abuse of Rights:
If you use any of these rights Too often and with obvious intent to misuse, we may charge administrative Tax or refuse to process your request.
- Legal The basics for processing your data
We process personal data on the basis of the following legal Basis:
- The legal basis, we rely on the processing of personal data to be necessary for the contract, i.e. to finalise and manage your reservation. If The necessary personal data are not given, we cannot finalise Reservation, nor can we provide customer service.
- Rely To their legitimate business interests in order to provide their services, Prevent fraud and improve their services. When using Personal data for the purpose of exercising our legitimate interests or Legitimate interests of third parties, we will always prioritise your Rights and interests for the protection of your personal data over our rights interests or rights and interests of the third party. Sometimes we can Through other channels such as email, mail, phone, or telephone. SMS – The selected mode depends on the contact information you have previously Shared with us. We also process the messages you send us. Exists Several reasons:
- Reply and processing any claims you have made. We also offer a variety of Ways of exchanging data, requests and comments about their offers and Existing reservations made through our websites and Booking interface.
- If you are not Complete your booking online, we can contact you with a reminder of the Continuation of the reservation. We believe that this additional service is useful to you because Allows you to proceed with the reservation without having to pre- Enter the booking information.
- When Use of our services, you may receive a questionnaire or a call to write Reviews about your experience with us.
- Also We send you other types of materials related to your bookings, such as Information about how you can contact us if you need help while You are on the road and information that we believe might be useful to you When planning your stay and conducting it in the best possible Way. We also send you material related to upcoming bookings Travel or review of previous travel bookings made through the Us.
- Even if You do not have the upcoming trip reservation, we may send you other Administrative messages that may include security alerts.
When you call the customer service team, we use Auto-recognition system to connect your phone number to your Phone number with existing bookings to save time. Our team of services Users can request authentication of the data, thus ensuring the Confidentiality of your reservation information. During a conversation with our team Customer service, it is possible to listen to a live call or call recording in a The purpose of monitoring quality and training, including the use of recordings The application or for fraud detection purposes. Recordings are saved on Time, after which they are automatically deleted, unless we have a justified Reason to retain it for a longer period of time, in order to investigate fraud and Other legitimate purposes.
- Also We rely, where applicable, for the fulfilment of legal obligations (such as Legal requirements of law enforcement authorities). When the Necessary under the applicable law, we will obtain your consent Before processing your personal data for direct marketing purposes.
- Information For individual categories of respondents
3.1. Guests and other users of our services
3.1.1. Why we collect and process your personal Data?
The processing of your personal data is partly We apply automated processing processes, e.g. To continuously Improve their products and services, to make contact with you More individualistic and to make our offer and products as much as possible Your user habits. We may call these processes profiling and As such are mentioned hereafter. We can also do processing and analysis Large quantities of data about our customers by processing in an aggregated and anonymized form and cannot be linked to a specific physical Person. We process all types of your personal data for the following purposes:
- Communication By phone, email and directly at the place of service
During the contractual relationship, as well as the termination of our Contractual relationship, we are contacting you through the following communication Channels for which you have given us consent: call, SMS, email (e-mail), Social network, in writing (by post)
- Management Your bookings;
- Providing Services you have requested from us (providing accommodation services);
- Providing Information about conferences and events
- Registration and Guest check out;
- Achieving Rights to the guest (e.g. billing of accounts for services rendered)
- Promotion Your stay at the property;
- Management Loyalty programme;
- Use Your feedback to improve our services;
- Providing Service after the stay: subscribing to our newsletter, engaging in our Competition system, other marketing communications and marketing Activities with the purpose of informing about our services and products;
- Our internal statistical data processing;
- Tracking Pleasure
- Realization Contract
We process personal data for the purpose of providing and calculating Services in the tourism and hospitality industry in accordance with applicable law on the provision of services In tourism and the law on hospitality industry. Your personal data We process with your inquiries in accordance with applicable regulations (e.g. The Law on Electronic communications, the Consumer Protection Act, the Law on Protection of Personal data, etc.), as well as for the information that is required to be applicable regulations (e.g. to send notifications, send a payment reminder Services and the like). For the purpose of realization of the contract we can contact you via Contact information you have provided to us.;
- Detection Misuse and identification of errors
We process your personal data internally, in order to Disclosure of fraud and misuse. In order to detect abuses and We can contact you through the contact information you have Give us.;
- Check Credit and debt collection
Before concluding the contract and during the existing Contractual relationship with you, we as a company have a legitimate interest in finding out More about the creditworthiness of its (future) users. If we have your personal data The previous contractual relationship with you (and we still keep them In accordance with applicable regulations and this policy), we may use them to Credit rating If you wish to conclude a new contract with us. In this Case of profiling in the sense of this policy. If your credity is low Or we may not obtain information about your creditworthiness, we may refuse to conclude a contract or request additional insurance funds. If you have a complaint about the Credit assessment, you can challenge it at any time and share your View. If you do not fulfil your contractual obligations, to protect ourselves as The creditor, we may transmit the relevant personal data and use the Services of natural and legal persons for the collection of claims (e.g. legal Collection agencies, etc.). Before we take Such a measure, we will inform you in particular through the contact information You have given us, in order to give you the opportunity to manifest.;
Lulic Commerce d.o.o. processes personal data from Article 3.1.3, points A to C of this policy under a duly justified (legitimate) Interest in order to obtain an overview of our products and services for which you be interested in and to assign you an internal user category. Based on this, as our user, we can offer you appropriate services and Products tailored to your user habits, which may bring you Additional benefits, i.e. to anticipate your needs and in a timely manner React. For example: if we notice that you often stay in our facilities, We can offer you a special offer for staying in them; If we notice that More often in one of our facilities, we can offer you a special package Referring to that facility. In this sense, we will process e.g. Information about How to use our products and services, preferred mode and channel Communication and your demographic information (age, gender…).
We are responsible for guaranteeing that the same data will be used Only for these purposes. The purpose of using the data is to contact you (in order to be able to send you information by post, fax, e-mail, Telephone, etc.), if there is a need to contact you quickly, or in the Statistical data processing, but only for the sake of our internal Needs and market research.
Because we do not collect intentionally personal information People under the age of 18, we would be grateful when your children Provided any personal information without your permission.
If you choose to participate in social media activities, Media that we sponsor is possible that we will collect certain Information from your user account in the social media in accordance with your Settings for social media services.
As regards obligations to local authorities, it is possible to That we will also be obliged to provide your information to local authorities if is provided by law.
3.1.2. Sources from which we collect your data
The personal information you give us.
We collect and use the information you give us. When Make a reservation of accommodation (hereinafter: reservation) and when you check in The property, you are (minimum) asked for first and last name, e-mail address, Home address, telephone/cell phone number, payment details, date of birth, name Guests travelling with you and any preferences (possible reduced Mobility) related to your stay.
If you need to contact our customer service or You want to contact us in another way (for example through social networks or communicate with a reserved trip provider via us), thereby We will also collect your personal information. Guests can also receive a call To write reviews so that future guests can easily find what they are looking for. From you We will collect information that is included in your reviews, including your Nickname and Avatar if you use it.
There are some other situations in which we Personal data. For example, if you search our site through Browser on your mobile device, you can decide to enable us to access the Your current location or contact information – this helps us to Optimizing the service and experience we provide to you (for example, to See our guides through cities, restaurants or attractions that are closest to Your location or other recommendations). You can also create a user account That allows you to save your personal settings, add photos, Evaluate previously reserved objects, and plan or edit Future bookings or the property benefits from other options available to the Only to account holders (such as incentives or other benefits that we may Offer).
You can decide to participate in programs Recommended services or Sweepstakes, and this also means that you will Personal data. In addition, you can send us feedback or search for Help you use our services.
Personal information you give us about others.
In some cases, you may not make a reservation For myself. You may go on a trip with other guests whose data you will list During the booking or you may make a reservation on someone’s behalf.
We are obliged to emphasize that it is your responsibility to ensure That the person or persons whose personal data you have provided us with Understands and accepts the way we use this information (as described in the Policy).
Personal information we collect automatically.
Even if you do not decide to make a reservation in the end, when Visit our website or apps we automatically collect Certain information. This includes your IP address, date and time of access Our services, hardware, software, or internet browser information You use as well as your computer’s operating system and the app version and your language settings. We also collect information about clicks and Pages shown to you.
If you use a mobile device, we collect data that Identify your mobile device, settings related to your device, and Characteristics and data on other systemic activities. After you make reservation, our system registers which way and from which site you have made Booking or accessing our websites and/or applications.
Personal information we receive from other sources.
We do not only collect information that you give to us – also We may receive information about you from other sources. These include business Partners, such as distribution partners and other independent third parties, and Everything we get from them can be combined with the information you give us. For example, we do not provide reservation services solely through us and our Applications, but are also integrated into distribution partner services that can be found online. If you use some of them, you can provide data Required to book to our business partner, and he then forwards them to the Us. These distribution partners share payment information with us to Manage the reservation and process it and to ensure that the whole process Without difficulty for you.
Distribution partners also share information about you With us – this may happen if you have questions about the reservation And if there are problems with the reservation.
3.1.3. Type of data we collect
We use the following personal information:
- A) your Basic personal data: First and last name, address, personal identification Number
- (OIB), Date of birth, gender, mobile phone number and contact details (email address, Number
- b) Other Personal data, which you or third parties make available to us Contract or during the duration of the contractual relationship, such as Information from the identity card, bank account, power of signing or Representation The data that are particularly sensitive to the Protection of personal data, in particular data on racial or ethnic Affiliation, political or religious beliefs or worldview, Genetic data.
- c) your Information on the consumption and use of our products and services
- d) data About your habits of using our products and services in general: e.g. The desired period of stay, the length of stay, the desired category of the object, etc.
- f) Other Information you note and want to remain secret
You can at any time cancel the protection of this Information, by explicit statement. You may at any time opt-out of our Mailing list, allowing your data to be used by us for promotion. In this case we can only use them for our internal purposes, e.g. Works Statistical data processing.
3.1.4. Sharing your data with other people
In certain situations, we will share your personal Information with third parties.
Third parties providing services: we use providers Services for the processing of your personal data on our behalf. This processing is carried out in Several purposes, including sending marketing materials or verifying The e-mail address you specified during the booking process. Third Persons providing services have committed to safeguard the confidentiality of Information and may not use your personal data for purposes other than those We’ve determined.
Billing service providers and (other) financial Institution: When you or the owner of the credit card used to book Request a refund for your reservation, we need to share certain Booking information with the billing service provider and the relevant Financial institution that will make the refund. This may also include A copy of your booking confirmation or the IP address used for the reservation. If this Be deemed necessary to detect or prevent fraud, and to Information we may share with the relevant financial institutions.
Authorities: We disclose personal data to the authorities Law enforcement authorities if necessary in accordance with the law or is necessary The prevention, detection or prosecution of criminal offences and fraud, or Otherwise legally obliged to do so. In addition, the competent authorities may Disclose personal data in order to protect our rights or property or rights and Assets of our business partners.
Business partners: We collaborate with many business Partners around the world. These business partners distribute or promote our Services and products.
After you make a reservation through the Internet The website or application of one of our business partners, certain personal Information you give them, such as your name and email address, your address, data and other relevant information, will be forwarded to us in order to To finalise and manage your reservation. If your business partner provides services Customer service, we will share information that is relevant to your Reservation (when and to the extent necessary) in order to provide you with Adequate and effective support. After you make a reservation via Website or application of one of our business partners, it may be possible to Receive certain portions of your personal data relating to a particular reservation, such as your name and email address. This seems to be for the internal purposes of the partner (as such as analytical purposes) and, if you request it, for the purpose of managing Loyalty or marketing.
Booking interface: We can allow you to make reservations Through the Booking interface. As part of the booking process, we will be required Share some of your personal data that are relevant to that reservation With that business partner.
Transfer of personal data described in the policy May include transferring personal data to other countries whose laws on Data protection are not as comprehensive as the laws of the Member States of the Union. Where necessary under European law, we will transmit personal Data only to recipients who provide an adequate level of data protection. in the Such situations, where appropriate, we will conclude contracts to ensure that Your personal information is still protected in accordance with European standards. Can Ask us to send you copies of such contracts using the Specified contact information.
3.1.5. Retention period of personal data
We generally delete your core personal data by Termination of the contractual relationship and at the latest after all legal obligations relating to the retention of personal data.
Please consider that we do not delete your data:
- Your Basic personal data: First and last name, address, personal identification Number (OIB), date of birth, gender, mobile phone number and contact details (address email, phone number)
- Other Personal data, which you or third parties make available to us When booking the accommodation, such as personal data, Card or passport, bank account, powers of signature or Representation Data sensitive to the aspect of the protection of the Data, in particular data on racial or ethnic origin, political Or religious figures or worldview, genetic data.
Your other personal data are generally deleted by Termination of the relationship and at the latest after the expiry of any statutory Unless the procedure for the forced collection of unpaid claims is initiated Or if an objection is lodged on the product or service within the deadline, until the Procedures for opposition in accordance with the applicable regulations.
Your information about the use of our products or services, Their contents are generally deleted upon termination, and at the latest after the expiry of Any legal obligation to store, unless the proceedings have been initiated. Unremunerated claims or if an objection to the product is lodged with the Service within the deadline, until the final completion of the opposition proceedings in Applicable regulations.
Once you provide us with the data and agree to Contact you enter our mailing list. The moment of entry is your consent To contact you. The privacy of your data exists permanently. in the You can request exclusion from our mailing list at any time.
We use your information in the following marketing Purposes:
- In order to Send you regular news regarding our products and services. You can Unsubscribe from receiving notifications via email quickly, easily and anytime – Just click on the “Log Off” link in each newsletter.
- Based on the Your information, you may be presented with personalized offers on our Web pages, in mobile applications or even other Websites/applications (including social networks), and the content of Page that is displayed to you can be personalized. They may Include offers that can be booked directly through our internet Sites, or other third party offerings and products that we think would be You might like it.
- When Participation in other promotional activities (such as tenders, programmes and Loyalty or sweepstakes), the relevant information will be used to The administration of these promotional activities.
- Cookies (“Cookies”)
Like many other sites, our site can Use “cookies” and other technologies that help us deliver Specific content according to your interests, we process your bookings or inquiries, and/or analyze your sample visits to the site. “Cookies” and similar systems for Monitoring are the data packets used by the servers to send status Information in the user’s browser and to restore the status information in the The original server through that same browser. Based on this sample, the information Adapt to your needs and how you usually use the Internet. Cookies and similar tracking systems can be installed on your device Depending on your browser settings. As is the case with a multitude of other Portal, and ours can use “cookies” and other technologies that we Facilitate the delivery of content depending on your areas of interest, Processing of bookings or requests, and/or analysing the characteristics of Visits. Cookies in themselves cannot be used to detect your personal Identity. When accessing our web site, this information Identifies your browser’s properties, but not you. Want Delete or disable cookies on your computer at any time, You can update your Internet browser settings (information about the How to delete and disable cookies, go to your browser By selecting the “Help” menu) We may also collect information using “Pixel tags”, “Network Signals”, “blank GIFS” or similar means (collectively called “Pixel Tags”) that allow us to find out when You visit our portal and how you use our email messages or ads.
- Measures Protection of personal data
We conduct reasonable procedures to prevent unauthorized Access and misuse of personal data. For the protection and preservation of personal data You have entrusted us to use the appropriate business systems and procedures. Also We use security procedures and technical and physical restrictions to access and Use of personal data on our servers. Access to personal information Authorised personnel for business purposes only. Safety precautions are subject to technical progress and development. We may update or modify Security measures from time to time, provided that such updates and modifications Not result in degradation of overall system security. We define Control Access to the system and which employees have access to the personal data of Other people. We will ensure that every employee who has the power to process Personal data is subject to the confidentiality obligation and continuous education in Regarding the protection of personal data of clients, partners, guests and other persons According to legal regulations
- Protection Personal Data of children
We advise parents and caregers to teach children about Safe and responsible handling of personal data on the Internet. We don’t want to And we have no intention of collecting personal data from people under the age of 18, In no way to use or disclose to third parties except in the case of promotional Games on the Internet. Such data for contact over the internet is used, Without parental permission, only to directly respond to the child’s request and shall not be used for any other purposes; We do not collect personal data for Contact outside the Internet, except for the award of prizes, and also Parental consent; We do not deliver any personal data to third parties without Prior parental consent; We do not allow children, without parental permission, to Publicly disclose or otherwise distribute personal data or other Materials that they send to us that can be contacted, nor do we encourage Children to participate in a prize game or other activity, Disclose more data than is necessary to participate in the activity concerned. In cases where children under the age of 18 are allowed to participate in the Competition, we require the child to first request permission to Participation from their parents or legal representatives, and to enter the e-mail address Their parents or members. If a child under the age of 18 wins a The award, the electronic mail, telephone or written Inform parents or guardians. Personal data of the child and the parent are deleted From our database if our parents request it as a parent or Guardian, you always have the right to request access to all personal information about your The child we received on one of our sites, you may require the deletion of Data (if these data are still in our database), and/or To prohibit future collection and use of your child’s data. If you are Parent and want to exercise this right, please contact us. In addition to the above, we guarantee Protection of the personal data of children provided for in the specific laws governing Question.
- Change Data
You can contact us at any time to view the Your personal information, as well as to update, correct, or delete your data. To that point, we use your old data for the aforementioned purposes. If you have Problems with your rights, please contact us directly via email Addresses: firstname.lastname@example.org
- Your Consent
By completing the forms on this page, you warrant that Information that you have attached is correct, that you are a business-capable, The right to conclude this work, and that you fully agree to me your data We use and collect in accordance with the law and the terms of our policy Privacy.
The user agrees that the use of our online Solely to his or her responsibility, that we nor any related third party Parties, we cannot in any way guarantee that the use of this web site will not be interrupted or be error-free, that we or other natural or legal Person involved in the creation, production and distribution of this Internet The site is not liable for any damages arising from the use of the or inability to use this website, it is prohibited to have any Copying, transmitting, distributing, linking, publishing, or any other How to modify this website and that any infringement of the aforementioned Prohibitions may result in infringement of copyright, trademark law, or Other rights, which may lead to judicial proceedings and prosecution.
All changes to our privacy statement are Power at the moment of publication on this station. These changes will be valid in the Our relationships as if they existed before your registration to our mailing List, provided that they comply with the relevant European Union legislation and Republic of Croatia and not to restrict your rights.
Conditions of the guest login and logout
Thank you for your reservation and please pay attention to the following terms and conditions of the Royalux business.
- A valid credit card is required as a guarantee of your reservation.
- Guarantee deposit for guests without credit card is accepted no later than 7 days after the booking.
- Check-in at the property is possible after 15:00, on the day of arrival.
- Check-out must be done 10:00 on the day of departure. If you want to change or cancel the booking, you can make the changes online, in accordance with the cancellation terms of the reservation.
For further information please contact our booking email: email@example.com
Royaluxs reserves the right to refuse, cancel or amend the reservation if there has been a misuse of the reservation system or has been made by the user’s obvious mistake.
Reservations are held until 24:00 hours, on the day of arrival.
Below are the conditions for cancellation of the reservation:
- If you cancel the reservation because of Covid-19 restriction, cancellation is free of charge.
- If you cancel until 15 days before the date of arrival, the fee will not be charged
- If you cancel after 15 days from the date of arrival, 50% of the reservation will be charged.
- In case of no-arrival, the total price of the reservation will be charged
- In case of departure during the stay, the total price of the reservation will be charged.
Lulić Commerce Ltd.
The company is registered with the Commercial court in Rijeka
Equity: 20,000.00, 00 kn
Erste Steiermarkische Jadranski TRG 3a